NUVIA CLOUD CONTACT CENTER - Telogiks

Cost-effective Contact Center Solution

That Streamlines Customer Response

As staffing costs rise and competition for customer spending increases, organizations need cost effective tools to proactively manage the customer engagement process; improving customer service and reducing staff costs. Traditional premise-based call centers can be expensive to acquire, cumbersome to operate and often only manage phone calls, with no option to manage web inquiries, SMS and other text-based interactions. Nuvia Contact Center centralizes all of that power in the cloud, letting agents focus on customers and supervisors manage people not systems. With the Nuvia cloud, organizations don’t have to invest thousands in complex infrastructure that quickly becomes obsolete. Always have the latest tools and pay only for what you use.

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Agent & Supervisor Client

A powerful tool-set that allows agents to effectively prioritize and respond to incoming communications.

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Routing

Empowering Supervisors with real-time statistics, monitoring tools, and call flow management capabilities.

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Reporting

Provides the skills-based routing and trend reports necessary to affect and prioritize customer interactions.

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Nuvia Cloud UC – Your Partner in the Cloud

WHY CHOOSE NUVIA CONTACT CENTER

CAPEX AVOIDANCE

Nuvia eliminates up-front infrastructure expenditures and back-end infrastructure obsolescence by delivering an OPEX-based cloud service that is continually updated with market leading capabilities.

COST SAVINGS

Nuvia lowers operating and maintenance costs:

  • No need for dedicated IT staff to manage and maintain the Contact Center solution
  • No massive upgrade fees
  • No hardware maintenance
  • Always current software
ELASTICITY MANAGEMENT

Nuvia offers the elasticity you need for seasonal traffic fluctuations or campaign peaks; ramp-up and ramp-down additional agents as needed. Pay only for the capacity you need now.

IMMEDIATE ROI

Nuvia’s pay-as-you-go model and minimal upfront costs allows call centers to grow organically without having to pay for future capacity. Never get forced to buy an oversized solution today for expected growth tomorrow.

HOW DOES IT WORK?

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