UNIFY CUSTOMER INTERACTIONS
Unify Customer Interactions Telephone calls, website chats, e-mails and social media are all potential channels for customers to connect with your organizations. The Nuvia Cloud Contact Center makes it possible to harmonize these diverse paths, routing interactions to the right agents with the right level of priority. Agents have a single view of a customer’s past interactions regardless of how they connected last. That knowledge lets the organization “speak with one voice”, even if that response is a web chat.